Port Effectiveness Research

(Port Performance Research Network)

Do you think ports are effective in meeting your needs?

Tell us where they are effective and where their performance falls short.

The Port Performance Research Network (PPRN), chaired at Dalhousie University, is working to identify and evaluate the key components of port effectiveness in delivering port services to port users. We want to understand how port users evaluate ports, what is most important to port users in terms of the services received, and how you evaluate the performance of ports you use. In this study, participants are asked to rate the importance of various performance criteria and then to apply them to ports they use. This survey is being piloted in Canada. When this research is completed, the PPRN will be implementing a port satisfaction survey that will be used throughout the world to evaluate port performance in meeting customer needs. This should guide ports in improving the quality of their services, which will be a significant benefit to the companies who use ports. We have designed this survey to be as short as possible while still capturing the important factors companies consider when evaluating ports.

If you are interested, and have personal experience with port usage in the last year, take 15-20 minutes (time depending on the extent of your usage) and visit the study web site and participate. We will let you know about the research via industry media and a direct report if you contact us. All responses will be confidential and anonymous.

Deadline June 30, 2009

If you have any questions about this survey or want to be placed on an annual panel, please contact Mary Brooks at (902) 494-1825 or m.brooks@dal.ca.