New Food and Drugs Act Liaison Office

(Health Canada)

The Government of Canada has announced the official opening of the Food and Drugs Act Liaison Office (FDALO) to deal with issues concerning the Food and Drugs Act.

"The new Food and Drugs Act Liaison Office is part of a series of initiatives designed to modernize and strengthen Canada's safety system for food, health and consumer products," said Minister Clement, Minister of Health. “Like the Food and Consumer Safety Action Plan announced on December 17, 2007, the new office will also serve to fulfil our Government’s commitment to continuously improve its accountability mechanisms when it comes to matters pertaining to the Food and Drugs Act."

The Food and Drugs Act Liaison Office will provide an independent and confidential resource for the public when they are experiencing problems with the regulatory process or with the application of policies or procedures under the Food and Drugs Act. It will also work with departmental and public stakeholders to facilitate early resolution of disputes and work to prevent future disputes of a similar nature from occurring.

The Food and Drugs Act Liaison Office will listen to complaints, offer options, facilitate resolution, make recommendations and examine issues independently and impartially. The Food and Drugs Act Liaison Office can be reached at 1-866-339-4998.

For more information, please visit the Food and Drug Act Liaison Office website. If you are experiencing problems with a specific drug or food product, please contact the Government of Canada’s general inquiry line: 1 800 O-Canada (1 800 622-6232).